Information We Collect

The information we gather depends on how you use our services. We're not in the business of collecting data we don't need — everything we ask for serves a specific purpose related to providing financial services.

Personal Information You Provide

When you engage with solaryvexo, you might share:

• Contact details including your name, email address, phone number, and business address
• Business information such as your company name, ABN, industry type, and operational details
• Financial information when you request specific services or consultations
• Communication preferences and how you'd like us to reach you
• Any details you include in forms, emails, or phone conversations with our team

Information Collected Automatically

Our website collects some technical data to function properly:

• Browser type, device information, and operating system
• IP address and general location data (city/state level, not precise GPS)
• Pages you visit on our site and how you navigate through them
• Time and date of your visits, along with referral sources
• Basic analytics about site performance and user experience

How We Use Your Information

Every piece of information you share has a purpose. Here's what we actually do with it:

We don't sell your information. We don't rent it out. We don't share it with marketing companies or data brokers. Your details stay within solaryvexo unless you specifically authorise otherwise or we're legally required to share them.

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard security measures, but let's be honest about what that means in practice.

Security Measures We've Implemented

• Encrypted data transmission using SSL/TLS protocols for all website communications
• Password-protected systems with regular access reviews and multi-factor authentication
• Regular security audits and vulnerability assessments by qualified professionals
• Staff training on data protection practices and privacy obligations
• Secure backup systems with encrypted storage and controlled access
• Limited access protocols — only team members who need information to do their jobs can access it

No security system is completely bulletproof. We can't guarantee absolute protection, but we take reasonable steps to safeguard your data and respond quickly if something goes wrong.

How Long We Keep Your Information

We retain personal information for as long as necessary to provide our services and meet legal obligations. For most client data, this means:

• Active clients: Throughout our business relationship and for seven years after services end (Australian tax and business record requirements)
• Inquiry data: Two years if no service engagement occurs, then securely deleted
• Financial records: Seven years as required by Australian Taxation Office regulations
• Marketing preferences: Until you withdraw consent or we close our business

Your Privacy Rights Under Australian Law

The Privacy Act gives you specific rights over your personal information. These aren't just theoretical — you can actually exercise them, and we've designed processes to make that straightforward.

How to Exercise Your Rights

Send your request to info@solaryvexo.com with the subject line "Privacy Request." Include enough detail so we can locate your information and verify your identity. We'll respond within 30 days. If we need more time for complex requests, we'll let you know and explain why.

Sharing Your Information

We keep data sharing to a minimum. When we do share information, it's for specific reasons and with entities we trust.

Service Providers

We work with carefully selected third parties who help us run our business:

• Cloud hosting providers for secure data storage and website operations
• Email service platforms for client communications and appointment confirmations
• Accounting software providers for financial record management
• IT security services for system monitoring and protection

These providers access only the information necessary to perform their specific functions. They're contractually obligated to protect your data and can't use it for their own purposes.

Legal Requirements

We may disclose information when legally required to do so — for example, responding to court orders, government investigations, or tax authority requests. We'll notify you about such disclosures unless prohibited by law.

Business Transfers

If solaryvexo is acquired or merges with another company, your information would transfer as part of that transaction. We'd notify you beforehand and ensure the new entity respects your privacy rights.

Cookies and Website Technology

Our website uses cookies — small text files stored on your device that help the site function properly. We use them sparingly and only for legitimate purposes.

Types of Cookies We Use

• Essential cookies: Required for basic website functionality like secure page loading and form submission
• Performance cookies: Help us understand which pages work well and which need improvement
• Functional cookies: Remember your preferences to enhance your experience on return visits

You can disable cookies through your browser settings. Keep in mind that some website features might not work properly if you do. Most browsers accept cookies by default, but you have control over this.

Children's Privacy

Our services are designed for business owners and professionals. We don't knowingly collect information from anyone under 18. If we discover we've inadvertently gathered data from a minor, we'll delete it promptly.

International Data Transfers

Your information primarily stays in Australia. Some of our service providers operate globally, which might involve data crossing borders. When this happens, we ensure appropriate safeguards are in place and that the recipient jurisdiction provides adequate data protection.

Under Australian law, we remain accountable for personal information even when it's processed overseas by our service providers.

Changes to This Privacy Policy

We review and update this policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active clients via email and post the updated policy on our website with a new "last updated" date.

Continued use of our services after changes take effect means you accept the updated policy. If you disagree with modifications, contact us to discuss your concerns or discontinue using our services.

Marketing Communications

We'll only send you marketing emails if you've opted in or we have a legitimate interest based on our existing business relationship. Every marketing email includes an unsubscribe option. Click it once, and you're removed from that list — no follow-up required.

Even if you opt out of marketing, we'll still send essential communications related to services you're using.

Data Breach Notification

If a data breach occurs that's likely to result in serious harm, we'll notify affected individuals and the OAIC as required by the Notifiable Data Breaches scheme. We'll explain what happened, what information was involved, and what steps we're taking to address the situation.